Shipments and returns
Shipment of your package
If you order in the Netherlands on working days before 16:00 your order can usually be shipped the same day, provided it is in stock with us. Products that are not in stock must be back-ordered. Your order can be delivered the next working day (incl. Saturday). Delivery is via Post NL or DHL, depending on your preference.
Shipping costs depend on weight, value and size of the product. Shipping costs are automatically calculated after ordering and compiling your shopping basket. For lightweight products that do not fit through the mailbox, such as protective covers and plush dolls, the parcel post rate of Post NL or DHL applies.
PLEASE NOTE: letter mail shipments use stamps and are not insured, traceable or registered and can sometimes take several working days to be delivered to you. Package shipments within the Netherlands are usually delivered to you the next business day (or on a Saturday) after shipment.